Offerings

& Services

I’m an independent strategy and design leader with almost 20 years of experience helping businesses discover, define, and design effective brand experiences.

Hiring me is easy. We can collaborate to create detailed scopes of work based on your brief, or you can hire me with a retainer to maintain flexibility. Either way, we identify specific activities and deliverables and communicate frequently on progress towards your objectives.

Ready to hear more? Get in touch, and I’ll respond within 24 hours to set up an introduction call.

Experience Design

  • 360 Brand Experience Audit

  • Product Discovery & Definition

  • Workshop Planning & Facilitation

  • Product & Interaction Design

  • Service Design, Journey Maps, Blueprints

  • Futures & Vision Roadmaps

Strategy & Research

  • Marketing & Brand Strategies

  • Market Analysis, Trends, & Reporting

  • Thought Leadership Writing & Advising

  • Business Case, Modeling, & Positioning

  • Employee & Org Change

  • Pitches & Presentations

UX & Content Strategy

  • Content Audit

  • Customer & User Research

  • Information Architecture

  • Content Strategy & Design

  • Positioning, Voice & Tone

  • User & Stakeholder Interviews

Research & Strategy Work

Fjord Trends

I contributed to Fjord and Accenture’s annual trends reports for three years in a row and traveled to Chile, Berlin, Amsterdam, and British Columbia for speaking engagements.

2017 2018 2019

Experience Strategy

We helped Main Event discover experience opportunities aligned with its refreshed brand promise. Then, we collaborated with the C-suite to define a customer experience strategy that included short and long-term opportunities.

Read the Case Study

eCommerce Trends

Comprehensive market analysis and go-to-market strategy for a small e-commerce platform product. Includes product comparisons, segment analysis, feature prioritization, and more.

Get the report

Portfolio

My portfolio includes case studies on my experience design discoveries, definitions, and designs.